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Return and Refund Policy

We want you to love your purchase, but if you’re not completely satisfied, our return and refund policy is here to help. Please read the information below carefully.

I. REFUND POLICY

You may request a refund within 30 days from the date you receive your order.

1. Refund Eligibility

To be eligible for a refund, all of the following conditions must be met:

  • The item is unused, in original condition, and in its original packaging.
  • The product is not a custom-made or custom-ordered item.
  • The product does not have:
    • Signs of wear and tear.
    • Missing parts or labels.
    • Excessive use indicating the end of its usable life.

Items that fail to meet these requirements are not eligible for a refund.

2. How to Request a Refund

If your item meets the above criteria:

  1. Email us at support@limniestee.com to begin the refund process.
  2. Once your request is approved, we will provide instructions and a return label.
  3. Prepare your return:
    • Include a printed copy of your purchase confirmation email and return label.
    • Securely pack the item in its original packaging.
  4. Ship the item to:

Designfullprint LLC
US Office: 6701 Tennyson St NE, Albuquerque, NM 87122
Phone: +1 505-738-0592

3. Refund Processing

  • Customers are responsible for return shipping fees.
  • Once we receive and inspect the returned item, your refund will be processed to your original payment method within 7 business days (excluding weekends and holidays).

4. Missing or Delayed Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank (processing times may vary).

If you’ve done all of the above and still haven’t received your refund, please contact us at support@limniestee.com.

II. RETURN POLICY

You may return items within 30 days of receiving them, subject to the conditions below.

1. Return Eligibility

To qualify for a return:

  • Items must be unused, in original condition, and in the original packaging.
  • Products that will not be accepted:
    • Used or damaged items.
    • Products with missing or damaged labels.
    • Items with excessive signs of wear.
    • Custom-made or personalized products (these may only be exchanged if defective).

2. How to Return an Item

  1. Contact us at support@limniestee.com for return authorization.
  2. Once approved, include your purchase confirmation email and return label with the package.
  3. Pack the item carefully in its original packaging.
  4. Send your package to:

Designfullprint LLC
US Office: 6701 Tennyson St NE, Albuquerque, NM 87122

3. Exchanges

We only offer exchanges for items that are defective or damaged. If this applies to your case, please contact us at support@limniestee.com before sending the product back.

4. Return Shipping Fees

  • Customers are responsible for the cost of return shipping.
  • Original shipping, handling, and any applicable fees are non-refundable.
  • We do not accept COD (Cash on Delivery) returns.
  • We recommend using a trackable shipping method to ensure safe delivery.

If you have any further questions, feel free to contact us at support@limniestee.com. We’re happy to assist you!